ITIL 4 Managing Professional Transition Module

ITIL 4 Framework Overview: Understanding the key concepts, principles, and practices introduced in ITIL 4.

Service Value System (SVS): Familiarizing oneself with the components and interactions within the ITIL 4 SVS, including the Service Value Chain and practices.

ITIL 4 Practices: Learning about the ITIL 4 practices and how they integrate into the SVS, including Service Desk, Incident Management, Problem Management, Change Control, and more.

ITIL 4 Guiding Principles: Embracing the guiding principles of ITIL 4, such as focus on value, progress iteratively with feedback, collaborate and promote visibility, and more.