ITIL 4 Foundation Certificate In It Service Management - Fast Track

Service Management Concepts: Fundamental concepts and principles of IT service management.

The ITIL Service Value System (SVS): Components and interactions within the ITIL SVS, including the Service Value Chain, practices, and service value streams.

ITIL Guiding Principles: ITIL's guiding principles, such as value focus, starting where you are, progressing iteratively with feedback, and promoting collaboration and visibility.

Four Dimensions of Service Management: The four perspectives that need to be considered when managing IT services - organizations and people, information and technology, partners and suppliers, and value streams and processes.

ITIL Practices: Key ITIL practices, including Incident Management, Change Control, Problem Management, and more.